Best Foot Forward – Grievances, Arbitrations and Administrative Hearings (Without Mock Hearing)

Duration:  This is normally a full day class (6.5 hours).  Special half-day sessions can be provided if employers wish to cover certain topics in less detail.

Class Size:  Approximately 30-35 is best.  However, smaller and larger class sizes can be conducted to meet the employer’s needs.

Audience:  Managers and supervisors

The class covers the basics of preparing for and conducting employment-related hearings (grievances/arbitrations, civil service, unemployment, etc.).  We address gathering information, organizing it for presentation, questioning witnesses and making oral argument.

Best Foot Forward – Grievances, Arbitrations and Administrative Hearings (With Mock Hearing)

Duration:  This is normally a two- day class (6.5 hours on each day).  The second day can be a half-day session for smaller classes (less than 20 attendees) or if the employer wishes to condense the mock exercise.

Class Size:  Approximately 20-25 is best.

Audience:  Managers and supervisors

This class covers the same topics as the course without a mock hearing.  During Day One, a hypothetical case is introduced.   During Day One and the morning of Day Two, employees prepare to present the case.   During Day Two, attendees present an opening statement, conduct a mock witness examination and deliver a closing statement.

Conducting Effective Investigations – Without Mock Investigation

Duration:  This is normally a full-day class (6.5 hours).  Special half-day sessions can be provided if employers wish to cover the topic in less detail.   

Class Size:  Approximately 20 – 25 is best.  However, smaller and larger class sizes can be conducted to meet the employer’s needs.

Audience:  Managers and supervisors who have investigation responsibilities or who may have such responsibilities in the future. 

This class covers workplace investigations related to alleged harassment, discrimination or similar employee conduct.  It does not cover criminal investigations (i.e. theft).  Attendees will learn the fundamentals of conducting an effective investigation including preparation, interviews, reaching conclusions, documentation and legal standards.   Although attendees will not conduct a mock investigation, there are exercises in which attendees will practice various investigation skills.

Conducting Effective Investigations – With Mock Investigation

Duration:  This is normally a two-day class (6.5 hours on each day).  The second day can be a half-day session for smaller classes (less than 20 attendees) or if the employer wishes to condense the mock exercise.

Class Size:  Approximately 20 – 25 is best.  However, smaller and larger class sizes can be conducted to meet the employer’s needs.  For over 30 attendees, it may be necessary to enlist a representative of the employer to assist with the mock exercises on Day Two.

Audience:  Managers and supervisors who have investigation responsibilities or who may have such responsibilities in the future.

This class covers
 the same material as the “without mock investigation” course on Day One.   At the end of Day One, a hypothetical workplace complaint is presented and employees are given time to prepare an actual investigation to be conducted on Day Two.  Attendees work individually at first, but then combine into teams for final preparation and conducting the investigation.  On Day Two, the investigation is conducted and discussed.